iOS / iPadOS
Supported on iOS 13.0 and newer.
- Report login, playback, subtitle, and casting issues.
- Attach screenshot or short screen recording when possible.
How To Get Help
- Open a ticket using the support button above, or email support.
- Include app version, device model, OS version, and a short problem description.
- If playback fails, include server type (Jellyfin or Emby), media format, and whether transcoding is enabled.
Platform Support
macOS
Supported on macOS 10.15 (Catalina) and newer.
- Include Mac model and macOS version in bug reports.
- For network discovery issues, mention whether local network permissions were granted.
Common Questions
Moonfin cannot find my server.
Verify that your device and server are on the same network, then try adding the server URL manually.
Playback stutters or buffers.
Try lowering playback quality, check server transcoding settings, and test a different network connection.
Where is the privacy policy?
See the Moonfin Privacy Policy.